Pharmacy Manager Local Specialty
About The Position
The Pharmacy Manager provides pharmacy consulting services to patients, including guidance on effective medication use and drug interactions. The role manages the pharmacy department’s operations and is accountable for workflow, continuous quality improvement, policy and regulatory compliance, pharmacy sales, expense control, inventory management, and the department’s image. The manager promotes accurate prescription filling and a high level of service for patients, providers, pharmaceutical partners, and payers while protecting department assets. The manager oversees patient experience, pharmacy operations, daily scheduling, business performance and planning, and people and performance management. Responsibilities include ensuring accurate dispensing and required reporting, managing pharmacy systems and equipment, inventory and cash controls, addressing third-party claim rejections, and pursuing opportunities to grow specialty pharmacy business. The manager supervises, trains, and develops department personnel; ensures appropriate staffing, licensure, and compliance; and builds effective relationships with physicians, health professionals, health systems, and internal Walgreens teams.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
- Current pharmacist license in the states within the district.
- At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
- Experience dispensing prescriptions that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
- Specialized training in medication and disease states, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.
Nice To Haves
- Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
- An average rating of 3.7 or above on leadership behaviors in the most recent performance review, if one is on file.
- At least 6 months of pharmacy experience with Walgreen Co.
Responsibilities
- Ensure pharmacy personnel provide hospitable, empathetic service and respond promptly to patient inquiries and complaints.
- Manage pharmacy department operations, including workflow, prescription accuracy, quality improvement, sales, profit, service, and department image.
- Report prescription errors promptly and follow company incident-reporting and quality-improvement procedures.
- Ensure accurate and timely inventory reporting for limited distribution drugs when required; manage prescription department inventory and order merchandise through appropriate sources.
- Comply with federal and state laws, regulations, and company policies; maintain required records, documentation, and reports.
- Recommend and implement asset-protection controls and procedures to minimize profit loss.
- Maintain pharmacy housekeeping, maintenance, appearance, systems, and equipment for safe and proper operation.
- Control the store safe and bank, including electronic register readings, cash withdrawals and accounts, daily cash reports, and cash over/short records.
- Administer third-party pharmacy systems and procedures, resolve claim rejections, and promptly resubmit rejected claims.
- Coordinate the pharmacy department’s daily schedule and plan and schedule pharmacy staffing within budget guidelines.
- Prepare, submit, and file reports and records required by the company and government agencies.
- Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue specialty business growth opportunities.
- For health system pharmacy locations, collaborate with internal strategic account management to strengthen health-system relationships and grow business at the site and within Walgreens.
- Hire, place, schedule, assign, delegate, promote, transfer, lay off, or recall personnel, or effectively recommend these actions as appropriate.
- Build employee morale and motivation, reward employees, address complaints, and apply company constructive-discipline policies as appropriate.
- Ensure fair and consistent employment practices, prevent workplace harassment and retaliation, uphold the Open-Door policy, and communicate openly with employees.
- Recommend allocation of pharmacy hours and support personnel, direct payroll budgets, and control overtime.
- Supervise pharmacy team members to ensure required functions and adherence to company policies and procedures.
- Ensure pharmacy personnel maintain proper licensure and receive required training on payer and pharmaceutical contractual requirements, including adverse-event reporting, data and inventory reporting, and clinical management.
- Regularly reaffirm employees’ obligations to dispense prescriptions only in good faith.
- Develop employees through orientation, training, objectives, and communication of rules; audit personal performance and recommend objectives and standards.
- Stay current with developments in pharmacy, health care, and retail management and integrate relevant developments into practice.
- Maintain working relationships with physicians and other health professionals; collaborate with specialty sales and health-system strategic account managers to deepen relationships and drive growth.
- Recommend, plan, and administer community and professional relations programs.
- Inform appropriate personnel about department plans, programs, and operations and encourage employee feedback to increase productivity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
