Pharmacy Manager Local Specialty
About The Position
The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions, while managing the pharmacy department’s operations. The role is accountable for workflow management, continuous quality improvement, policy and regulatory compliance, sales, expense control, inventory management, accurate prescription filling, patient service, and protection of department assets. The manager oversees patient experience, pharmacy operations and systems, inventory, cash controls, daily scheduling, staffing, reporting, and business performance. The position also supports local specialty pharmacy business growth and, at health system locations, works with internal account teams to strengthen health system relationships. The role supervises and develops pharmacy personnel, ensures proper licensure and training, maintains working relationships with physicians and other health professionals, and stays informed about developments in pharmacy, health care, and retail management.
Requirements
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
- Current pharmacist license in the states within the district.
- At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
- Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
- Specialized training regarding medication and disease state, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.
Nice To Haves
- Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
- An average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
- At least 6 months of pharmacy experience with Walgreen Co.
Responsibilities
- Ensure department personnel provide hospitable service and a distinctive, positive patient experience; respond to patient inquiries and complaints in a timely manner.
- Manage pharmacy department operations and improve prescription volume, sales, profit, and image through accurate prescription filling and courteous, efficient service.
- Report prescription errors promptly and follow company policies and the Quality Improvement Program for prescription incidents.
- Ensure accurate and timely reporting of limited distribution drug inventory when required.
- Comply with applicable federal and state laws, regulations, and company policies; maintain required records, documentation, and reports.
- Recommend and implement asset-protection controls to identify and minimize profit loss.
- Maintain department housekeeping, maintenance, appearance, and safety in compliance with applicable requirements.
- Control the store safe and bank, including register readings, cash withdrawals and accounts, cash reports, and related records.
- Ensure proper operation and maintenance of pharmacy systems and equipment.
- Administer third-party pharmacy systems and procedures, address payment rejections, and promptly resubmit rejected claims.
- Manage prescription department inventory and follow company purchasing procedures when ordering merchandise.
- Coordinate daily pharmacy activities and schedule appropriate pharmacy hours within budget guidelines.
- Prepare, submit, and file reports and records required by the company and government agencies.
- Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue opportunities to grow specialty pharmacy business.
- At health system pharmacy locations, assist the Registered Manager by collaborating with strategic account management to strengthen health system relationships and grow the business.
- Implement the department’s staffing and organizational structure, including hiring, placement, scheduling, assignments, delegation, promotion, and personnel actions or recommendations.
- Build employee morale and motivation, reward employees, address complaints, and apply company constructive-discipline policies where appropriate.
- Ensure fair and consistent employment practices, prevent workplace harassment and retaliation, uphold the Open-Door policy, and communicate honestly with employees.
- Recommend pharmacy hours and support staffing, direct payroll budget, and control overtime.
- Supervise pharmacy team members, ensure required functions and policy compliance, verify personnel licensure, and ensure training on payer and pharmaceutical contractual requirements.
- Regularly reinforce personnel obligations regarding dispensing prescriptions in good faith.
- Develop department employees through orientation, training, objectives, and communication of rules.
- Audit own performance and recommend personal objectives and performance standards.
- Stay aware of relevant developments in pharmacy, health care, and retail management and integrate them into practice.
- Maintain relationships with physicians and other health professionals and collaborate with specialty sales and health system account managers to deepen relationships and grow business.
- Recommend, plan, and administer community and professional relations programs.
- Inform appropriate personnel about department plans, programs, and operations that affect them, and encourage employee feedback.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
