Manager - Specialty Pharmacy

Baptist Health Care • Pensacola, FL

2d

About The Position

The Manager - Specialty Pharmacy provides operational, clinical, fiscal, regulatory, and people leadership for the health system specialty pharmacy. The Manager is accountable for continuous readiness and compliance with applicable URAC, ACHC, and other specialty pharmacy accreditation standards; federal and state pharmacy requirements; payer and limited-distribution-drug contracts; and Baptist Health Care policies.

The role leads integrated medication-access services in partnership with physician practices, including benefits investigation, prior authorization, appeals, financial assistance, patient onboarding, refill coordination, clinical monitoring, and safe delivery to patients and authorized sites of care. The Manager also performs pharmacist duties and serves as a medication-use resource for patients, prescribers, nurses, revenue-cycle partners, and other healthcare professionals.

The Manager leads daily specialty pharmacy operations, maintains accreditation readiness, directs medication-access workflows and service relationships, oversees safe medication delivery, manages pharmacy staff and business performance, and leads quality management and patient safety. The role participates in a shared 24/7 on-call rotation.

Requirements

• Bachelor's degree in Pharmacy or Doctorate in Pharmacy.
• At least 3 years of post-licensure pharmacist experience.
• Florida pharmacist license upon hire.
• Alabama pharmacist license within 6 months.

Nice To Haves

• At least 1 year of previous specialty pharmacy experience.
• At least 1 year of leadership, supervisory, or program-management experience.
• Certified Specialty Pharmacist (CSP) certification through the National Association of Specialty Pharmacy within 18 months.

Responsibilities

• Lead daily specialty pharmacy operations and perform pharmacist functions as needed, including clinical and legal prescription review, verification, dispensing, counseling, intervention documentation, and oversight of medication procurement, storage, handling, and distribution.
• Maintain continuous readiness for URAC, ACHC, and other applicable accreditation standards, including standards crosswalks, self-assessments, survey preparation, corrective-action plans, and ongoing compliance.
• Direct medication-access workflows with physician practices, including benefits investigation, prior authorization, step-therapy and formulary-exception requests, appeals, financial assistance, and communication about access barriers and clinical documentation.
• Build and maintain service relationships with physicians, clinic leaders, infusion centers, home-infusion teams, nursing, case management, revenue cycle, payers, manufacturers, and distributors.
• Establish referral, handoff, escalation, and closed-loop communication processes to support continuity of care.
• Oversee safe, accurate, and timely medication delivery to patients and approved sites of care, including scheduling, chain-of-custody, temperature-controlled packaging, shipment tracking, failed-delivery and excursion response, product integrity, coordination with administration appointments, and receipt documentation.
• Manage pharmacy personnel and workforce capability, including recruitment, orientation, performance evaluation, coaching, scheduling, and engagement.
• Participate in a shared 24/7 on-call rotation to provide pharmacist consultation, resolve urgent medication-access or delivery issues, and support continuity of patient care.
• Manage financial and business performance, including the annual budget, labor and inventory productivity, purchasing and wholesaler relationships, high-cost inventory controls, limited-distribution access, and service-line growth.
• Direct the quality-management and patient-safety program; monitor performance indicators and lead root-cause analysis and sustained improvement.
• Orient, develop, evaluate, and coach team members; monitor service quality; participate in recruiting, interviewing, and selection; recommend education programs; and ensure adherence to policies and standards.
• Manage department finances and ensure proper utilization of organizational financial resources.
• Communicate departmental, organizational, and industry information to staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager