Specialty Pharmacy Manager

Shields Health Solutions•Baton Rouge, LA

18h•Onsite

About The Position

The Specialty Pharmacy Manager, also referred to as the Manager of Patient Services, is a front-line manager supporting Shields Health Solutions’ specialty pharmacy and medication adherence model. This onsite position is based in Baton Rouge or Monroe, Louisiana, and includes approximately 50% travel across Louisiana and Mississippi. The manager provides day-to-day management for a team of pharmacy liaisons working in specialty clinics within hospital settings, ensuring consistent best practices and continuity of service. The role includes team support, coverage coordination, coaching, performance management, and professional development. The manager works with clinic, pharmacy, health system partner, and Shields functional teams to support high-quality patient experiences, partner satisfaction, operational performance, growth, and process improvement. The position also provides subject matter expertise to hospitals and clinics within its span of control.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of supervisory or management experience.
At least 5 years of experience working in a healthcare or pharmacy environment with direct patient and clinician contact.
Active Louisiana Pharmacy Technician License.
Solid computer skills, including proficiency with Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint), internet navigation, and web-based platforms.
Ability to complete a pre-employment assessment evaluating data-entry and computer skills.

Nice To Haves

National certification as a CPhT or equivalent.
Prior experience as a licensed pharmacy technician.
Experience in a retail, hospital, or provider setting communicating with physicians, nurses, and other healthcare professionals, preferably in an outpatient or medical clinic setting.

Responsibilities

Lead and direct the assigned Specialty Liaison team to provide a high-quality patient experience.
Coach, develop, train, and provide timely performance feedback to liaison team members, while instilling Shields culture at health system partner sites.
Facilitate communication among liaisons, Shields functional groups, pharmacies, and clinic teams.
Meet or exceed operational targets related to clinic service, growth, patient satisfaction, and outcomes.
Identify and implement improvement initiatives at health system partners to drive growth and efficiency.
Work with Shields functional group leadership to meet operational targets and support growth and efficiency.
Build credible relationships with health system partner stakeholders, including clinic leadership and pharmacy teams.
Maintain partner satisfaction by communicating the value of Shields’ clinic operations, responding to concerns, and providing regular updates to clinic leadership.
Collaborate with leadership teams on strategic initiatives, including new clinic launches, workflow changes, and other growth initiatives.
Provide performance updates to the Shields leadership team.
Ensure team accountability and consistent best practices for prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.
Ensure coverage for Specialty Liaisons when they are absent.
Resolve barriers to success within clinics and with home-office support staff.
Identify clinic issues, work with the manager to develop action plans, and ensure improvement efforts are implemented on time.
Partner with the data analytics team and Patient Support Center to act on identified opportunities.
Identify, assess, and contribute to continuous process improvement and optimization initiatives.
Provide subject matter expertise to hospitals and clinics within the manager’s span of control.
Perform other duties as assigned.