Manager - Specialty Pharmacy

Baptist Health Care•Pensacola, FL

About The Position

The Manager - Specialty Pharmacy provides operational, clinical, fiscal, regulatory, and people leadership for Baptist Health Care’s health system specialty pharmacy. The role is accountable for continuous readiness and compliance with applicable URAC, ACHC, and other specialty pharmacy accreditation standards; federal and state pharmacy requirements; payer and limited-distribution-drug contracts; and organizational policies. In partnership with physician practices, the Manager leads integrated medication-access services, including benefits investigation, prior authorization, appeals, financial assistance, patient onboarding, refill coordination, clinical monitoring, and safe medication delivery to patients and authorized sites of care. The Manager also performs pharmacist duties and serves as a medication-use resource for patients and healthcare professionals. The Manager leads daily pharmacy operations, accreditation and quality programs, patient-safety initiatives, workforce development, and financial and business performance. The role builds service relationships across clinical and operational partners, oversees medication procurement and distribution, and helps ensure continuity of care. The Manager participates in a shared 24/7 on-call rotation.

Requirements

Bachelor's degree in Pharmacy or Doctorate in Pharmacy.
At least 3 years of post-licensure experience as a pharmacist.
Florida pharmacist license upon hire.
Alabama pharmacist license within 6 months.

Nice To Haves

At least 1 year of specialty pharmacy experience.
At least 1 year of leadership, supervisory, or program-management experience.

Responsibilities

Lead daily specialty pharmacy operations and perform pharmacist functions as needed, including prescription review, verification, dispensing, counseling, intervention documentation, and oversight of medication procurement, storage, handling, and distribution.
Maintain continuous readiness for URAC, ACHC, and other applicable accreditations; maintain standards crosswalks; and lead self-assessments, survey preparation, corrective-action plans, and ongoing compliance.
Direct end-to-end medication-access workflows with physician practices, including benefits investigations, prior authorizations, formulary exceptions, appeals, financial assistance, and communication about access barriers and clinical documentation.
Build and maintain service relationships with physicians, clinic leaders, infusion centers, home-infusion teams, nursing, case management, revenue cycle, payers, manufacturers, and distributors; establish referral, handoff, escalation, and closed-loop communication processes.
Oversee safe, accurate, and timely delivery to patients and approved sites of care, including scheduling, chain of custody, temperature-controlled packaging, shipment tracking, failed-delivery and excursion response, product integrity, appointment coordination, and receipt documentation.
Manage pharmacy personnel and workforce capability, including recruitment, orientation, performance evaluation, coaching, scheduling, and engagement.
Participate in a shared 24/7 on-call rotation to provide pharmacist consultation, resolve urgent medication-access or delivery issues, and support continuity of care.
Manage financial and business performance, including the annual budget, labor and inventory productivity, purchasing and wholesaler relationships, high-cost inventory controls, limited-distribution access, and service-line growth.
Direct quality-management and patient-safety programs; monitor performance indicators; and lead root-cause analysis and sustained improvement.
Orient, develop, evaluate, and coach team members; participate in recruiting, interviewing, and selection; recommend education programs; and ensure adherence to policies and standards.
Manage department finances and ensure proper utilization of organizational financial resources.
Communicate departmental, organizational, and industry information to staff.