Specialty Pharmacy Manager

Shields Health Solutions•Baton Rouge, LA

5h•Onsite

About The Position

The Specialty Pharmacy Manager is a front-line manager supporting Shields Health Solutions’ specialty pharmacy and medication adherence model. The manager oversees a team of pharmacy liaisons located in specialty clinics within hospital settings. This includes maintaining best practices, providing ongoing support and coverage, coaching and managing performance, and supporting professional development. The role is onsite in Baton Rouge or Monroe, Louisiana, with 50% travel across Louisiana and Mississippi. The manager works with clinic, pharmacy, health system partner, and Shields teams to maintain service quality, meet operational targets, support growth, and improve patient satisfaction and outcomes. The role also contributes subject matter expertise and process improvements across assigned hospitals and clinics.

Requirements

Bachelor’s degree or equivalent work experience.
At least 2 years of supervisory or management experience.
At least 5 years of experience in a healthcare or pharmacy environment with direct patient and clinician contact.
Active Louisiana Pharmacy Technician License.
Solid computer skills, including proficiency with Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint), internet navigation, and web-based platforms.
Data entry and computer skills will be evaluated through a pre-employment assessment.

Nice To Haves

National Certification as a CPhT or equivalent.
Prior experience as a licensed pharmacy technician.
Experience in a retail, hospital, or provider-type setting communicating with physicians, nurses, and other healthcare professionals, preferably in an outpatient or medical clinic setting.

Responsibilities

Lead and direct the assigned Specialty Liaison team to provide a high-quality patient experience.
Coach and develop the liaison team and reinforce Shields culture at health system partner sites.
Provide timely, ongoing performance coaching, feedback, training, and development.
Facilitate communication among liaisons, Shields functional groups, pharmacy teams, and clinic teams.
Meet or exceed operational targets related to clinic service, growth, patient satisfaction, and outcomes.
Identify and implement improvement initiatives at health system partners to drive growth and efficiency.
Work with Shields functional group leadership to meet operational targets and support growth and efficiency.
Build relationships with health system partner stakeholders, including clinic leaders and pharmacy teams.
Promote partner satisfaction by communicating the value of Shields’ clinic operations team, responding to concerns, and providing regular updates to clinic leadership.
Collaborate with leadership teams on strategic initiatives, including clinic launches, workflow changes, and other growth initiatives.
Provide performance updates to the Shields leadership team.
Ensure liaison accountability and consistent best practices for prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.
Arrange coverage for Specialty Liaisons when they are absent.
Resolve barriers to success within clinics and with support staff at the home office.
Identify clinic issues, work with the manager to create action plans, and ensure improvement efforts are implemented promptly.
Partner with the data analytics team and Patient Support Center to act on identified opportunities.
Identify, assess, and contribute to continuous process improvement and optimization initiatives.
Provide subject matter expertise to hospitals and clinics within the manager’s span of control.
Perform other duties as assigned.