Pharmacy Manager Local Specialty

Walgreens•Chicago, IL

6d•$130,275 - $191,209

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients with empathy, including guidance on effective medication use and drug interactions. The role manages the pharmacy department’s operations and is accountable for workflow management, continuous quality improvement, compliance with company policies and regulatory requirements, pharmacy sales, expense control, inventory management, accurate prescription filling, patient service, and protection of department assets. The manager oversees the patient experience, pharmacy operations, daily planning, business performance and planning, and team performance. Responsibilities include responding to patient questions and complaints; maintaining accurate records and regulatory compliance; managing prescription and limited-distribution-drug inventory; overseeing pharmacy systems, equipment, cash controls, and third-party claims; and managing pharmacy schedules, staffing, payroll, and overtime within budget. The role also hires, trains, supervises, and develops department personnel, ensures proper licensure and required training, and upholds fair employment practices and company policies. The Pharmacy Manager maintains relationships with physicians and other health professionals and works with the Registered Manager, Local Specialty Pharmacy, specialty sales account managers, and health-system strategic account managers to develop relationships and grow business. At health-system pharmacy locations, the manager assists with strengthening the health-system relationship and growing business at the site and within Walgreens.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist license in the states within the district.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Experience dispensing prescriptions that demonstrates strong working knowledge of applicable state and federal controlled substance laws.
Specialized training in medication and disease states, or sufficient practical experience to provide the specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.
Supervisory experience planning, organizing, and directing pharmacy staff work, preferably at a local specialty pharmacy.
An average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.
At least 6 months of pharmacy experience with Walgreen Co.

Responsibilities

Provide empathetic pharmacy consultation to patients about effective medication use and drug interactions.
Manage pharmacy department operations, workflow, quality improvement, policy adherence, regulatory compliance, sales, expenses, inventory, prescription accuracy, patient service, and department assets.
Ensure department personnel provide hospitable service and respond to patient inquiries and complaints in a timely manner.
Improve prescription volume, sales, profit, and department image through accurate prescription filling and courteous, efficient service.
Report prescription errors promptly and follow company procedures for prescription incidents and quality improvement.
Report limited distribution drug inventory accurately and on time when required.
Maintain records, documentation, and reports required by law, regulation, and company policy.
Recommend and implement asset-protection controls to identify and minimize profit loss.
Maintain the pharmacy department’s housekeeping, maintenance, appearance, safety, and regulatory compliance.
Control the store safe and bank, including register readings, cash withdrawals, cash accounts, daily reports, and cash over/short records.
Ensure proper operation and maintenance of pharmacy systems and equipment.
Manage third-party pharmacy processes, resolve claim rejections, and promptly resubmit rejected claims.
Control prescription department inventory and follow company purchasing procedures when recommending and ordering merchandise.
Coordinate the pharmacy department’s daily schedule and plan staffing and pharmacy hours within budget guidelines.
Prepare, submit, and file company and government reports and records.
Work with the Registered Manager, Local Specialty Pharmacy, to solicit third-party prescription business and pursue specialty business growth opportunities.
At health-system pharmacy locations, assist the Registered Manager and collaborate with internal strategic account management to deepen health-system relationships and grow business.
Implement the department’s organization structure, including hiring, placement, transfers, scheduling, assignments, delegation, promotions, layoffs, recalls, or recommendations for these actions.
Maintain and improve employee performance, morale, and motivation; address complaints; recognize employees; and apply constructive discipline where appropriate.
Ensure compliance with state and federal laws, equal employment opportunity requirements, harassment-prevention practices, the Open-Door policy, and non-retaliation expectations.
Recommend pharmacy hours and support staffing; manage payroll budgets and overtime; and supervise team members’ performance and policy adherence.
Ensure pharmacy personnel are properly licensed and trained in required functions, including payer and pharmaceutical contractual requirements.
Regularly reinforce pharmacy personnel’s obligation to dispense prescriptions only in good faith.
Develop employees through orientation, training, objectives, and communication of rules; review own performance and recommend personal objectives and standards.
Keep current with developments in pharmacy, health care, and retail management relevant to the role and integrate them into practice.
Maintain working relationships with physicians and other health professionals and collaborate with specialty sales and health-system account managers to support business growth.
Recommend, plan, and administer community and professional relations programs; communicate department plans and operations to relevant personnel and encourage employee feedback.