Pharmacy Manager Jobs

About The Position

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Customer-service and team-orientation skills, including recognizing and responding appropriately to patients’ needs and reactions.
• Verbal and written communication skills, including active listening and accurately conveying or receiving detailed information.
• Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive hand and finger movements.
• Ability to perform close-visual-acuity tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Team leadership skills, including delegation, coaching, motivation, feedback, accountability, adaptability, and problem-solving.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead the pharmacy team during bench shifts, coach team members, follow up consistently, and strengthen pharmacy performance measures.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and ensure timely completion of training and licensure requirements.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a talent pipeline of colleagues cross-trained to work in the pharmacy and ensure they progress through required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans to address workflow, service, patient care, and compliance gaps.
• Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills in support of patient and business needs.
• Lead by example, delegate and empower team members, motivate the team, solve problems, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program