Pharmacy Operations Manager

Walgreens • Grand Rapids, MI

3d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with authorized company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions about discipline and termination.

The manager supports customer service and pharmacy operations by assisting with patient registration, prescription data entry and medication preparation, and by completing patient and physician calls where permitted by law. Responsibilities also include organizing daily workflow and schedules, maintaining pharmacy supplies and equipment, managing inventory and records, ensuring compliance and security, supporting insurance claim resolution and audits, and assisting pharmacy leadership with operational quality, financial performance, and customer service.

The position leads technician hiring, onboarding, training, scheduling, and performance accountability; helps monitor required licenses and certifications; maintains PTCB certification and current pharmacy knowledge; and participates in store and pharmacy meetings. The role requires a flexible schedule that includes evening and weekend hours. The posted hourly range is $22.50 to $35.75, with the offered rate dependent on factors including geography, skills, education, and experience.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the most recent performance evaluation.

Responsibilities

• Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services, with an increased focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law, and assist with health services such as vaccines and screenings where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow, organize the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly pharmacy stocked with adequate supplies.
• Support pharmacy administrative compliance and inventory-management tasks that do not require pharmacist licensure, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities and help ensure its requirements are met.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and compliance expectations.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely training completion and follow company policies and procedures.
• Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, including documenting licensure status using company resources.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable local, state, and federal laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training; and follow performance improvement plans offered by the Pharmacy Manager.
• Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Relay support-center messages and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED