Pharmacy Manager

Walgreens•Chester, VA

3d•$67 - $91

About The Position

The Pharmacy Manager provides medication-use consulting and preventive and clinical healthcare services to patients, including immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, and staff development through training, coaching, and formal performance management. The position leads pharmacy operations and patient services, maintains regulatory compliance and pharmacy records, coordinates staffing and workflow, supports pharmacy technology and claims processing, and partners with the Store Manager and local healthcare community to improve business performance and expand health and wellness services.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may supersede this experience requirement.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the latest performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the latest performance review, if one is on file.

Responsibilities

Engage patients, address their questions and concerns, and model customer-service practices that support a positive and inclusive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and Good Faith Dispensing requirements, including controlled-substance laws.
Establish efficient pharmacy workflow, oversee staff scheduling and role assignments, coordinate activities, solicit staff suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and work with insurance companies and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, conduct formal performance reviews, and support career progression.
Address employee relations concerns and support staff morale and welfare, including handling complaints and conflicts.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and opportunities for improvement.
Build relationships with local physicians, nurses, and other healthcare providers; promote pharmacy services in the community and support health and wellness awareness and business growth.