Pharmacy Manager

CVS Health•Olmsted Falls, OH

3d•$65 - $85

About The Position

The Pharmacy Manager leads and develops the pharmacy team to deliver exceptional patient care, promote best practices, and manage change and performance. The role models CVS Health’s commitment to compassionate care, safety, quality, and inclusion while overseeing pharmacy operations and helping patients navigate their health care. The manager works at the bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements. The role directly manages the pharmacy team and its operations, including prescription fulfillment, immunization services, inventory, staff onboarding and training, scheduling, performance management, and operational improvement. The Pharmacy Manager partners with the Store Manager and other pharmacy leaders, supports clinical care services where permitted, and ensures adherence to applicable laws, professional standards, ethical principles, and CVS Health policies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
Ability to complete required training within the designated timeframe.
Ability to meet the described physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; close visual work; and lifting or exerting force as described.
Ability to convey and receive detailed spoken information accurately.
Leadership skills, including delegation, coaching, feedback, motivation, accountability, and adapting to changing circumstances.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up to strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to ensure safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ health care teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a safe, empowering, inclusive team culture that values colleagues and encourages feedback.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate and empower team members, motivate staff, solve problems, adapt to change, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.