Pharmacy Manager

Walgreens•Lake Oswego, OR

3d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The manager oversees pharmacy operations and compliance, including prescription review and dispensing, patient counseling, controlled-substance procedures, insurance claims, pharmacy technology, records, and the maintenance of the pharmacy department. The role also leads staffing, training, coaching, performance management, and employee relations, while supporting business planning and relationships with the local medical community. The position works with the Store Manager and other partners to improve pharmacy performance and promote health and wellness services.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that support a positive patient experience.
Promote Walgreens healthcare services, including patient consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards; establish efficient workflow, oversee scheduling and role assignments, and manage opening, closing, and shift changes.
Apply Good Faith Dispensing policy requirements and comply with state and federal controlled-substance laws.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with their use; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications for providing clinical services.
Keep pharmacy and healthcare knowledge current, complete required education and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support expansion of community health and wellness awareness.