Pharmacy Manager

Walgreens•San Antonio, TX

3d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The manager oversees pharmacy operations, including counseling patients, dispensing medications, maintaining regulatory compliance, coordinating workflow and staffing, handling pharmacy opening and closing, supporting pharmacy technology, resolving insurance and patient issues, conducting clinical services, and maintaining pharmacy facilities and required documentation. The role also manages and develops pharmacy staff in partnership with the Store Manager, maintains required credentials and professional knowledge, communicates relevant health and wellness strategies, reviews business performance, and builds relationships with the local medical community to support pharmacy growth.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Provide medication counseling and answer patient questions about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Promote a positive patient experience, identify patient needs, proactively offer pharmacy and healthcare services, resolve patient issues, and model customer service best practices.
Promote patient awareness of Walgreens services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Perform pharmacist duties such as compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, and standards, including controlled-substance laws and the Good Faith Dispensing policy.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, team suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support pharmacy staff and patients with those systems; identify productivity improvements.
Ensure accurate processing of insurance claims, resolve payment rejections, and address patient issues with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternatives, and questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, recognize staff improvements, oversee training, conduct performance reviews, and support career progression.
Address employee relations concerns, complaints, and conflicts and support team morale and positive employee relationships.
Maintain required licensing, credentialing, and certification for clinical services; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; pursue best practices and professional development, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Develop relationships with local physicians, nurses, and other healthcare providers, promote pharmacy services in the community, and support community health and wellness awareness.