Pharmacy Manager

CVS Health•Killeen, TX

3d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and support operational excellence at a CVS Health retail pharmacy. The role models compassionate care, guides the team through change, identifies performance opportunities, supports onboarding and training, and recognizes colleagues’ contributions. The manager also works on the bench, provides meaningful patient counseling, and ensures pharmacy activities follow legal and regulatory requirements. The position includes direct management of pharmacy team members and operations; safe and accurate prescription fulfillment; patient counseling and immunization; inventory management, including cold-chain protection; onboarding and training; compliance with pharmacy regulations; scheduling; performance management; review of business reporting and action plans; and fostering an inclusive, psychologically safe team environment. The manager supports clinical services such as testing and prescribing where permitted, maintains relevant clinical and technical knowledge, and follows applicable laws, professional standards, ethical principles, and company policies. This is a full-time role with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The stated typical pay range is $65.00–$85.00; the role is also eligible for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying or receiving detailed information.
Mathematical reasoning skills to perform prescription quantity and days-supply calculations.
Problem-resolution skills to select appropriate actions in challenging patient or colleague interactions.
Ability to perform the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repetitive finger movements; precision control; and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Team leadership skills, including setting a positive example, delegating, fostering collaboration, motivating team members, coaching, giving feedback, and addressing performance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead pharmacy team members during bench shifts, coach them, follow up on performance, and strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their completion of required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual reviews and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans to address workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Lead by example; delegate, empower, motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Apply problem-solving, adaptability, and accountability to changing circumstances and challenges.
Perform additional tasks as directed by a supervisor or manager.