Pharmacy Manager

Walgreens•Douglasville, GA

3d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading staff performance, engagement, training, coaching, and formal performance management. The manager oversees pharmacy operations and regulatory compliance, including prescription dispensing, controlled-substance procedures, staffing and scheduling, pharmacy opening and closing, insurance claims, documentation, technology systems, and the condition and efficiency of the pharmacy department. The position also supports patient care through counseling, medication management, clinical services, and collaboration with medical providers and centralized support teams. The role collaborates with the Store Manager on staffing, employee relations, business opportunities, and performance goals. It builds relationships with local healthcare providers and the community to promote pharmacy and wellness services. The Pharmacy Manager maintains required credentials and develops their own professional knowledge and skills.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve concerns, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled-substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support for patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and work with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services; complete required education credits, training, and learning modules.
Keep current with pharmacy, healthcare, retail, and management developments, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local medical professionals and community members to promote pharmacy business, health and wellness awareness, and growth opportunities.