Patient Service Representative
Ally Medical Management • Cedar Park, TX21d
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PRN Patient Service Representative Nights
Ally Medical Management•Cedar Park, TX
About The Position
The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service. The representative is expected to maintain a clean and neat appearance and handle patient and company information confidentially and securely. This position supports front-office registration, electronic health record and billing documentation, medical-record requests, and payment processing. Employees must comply with privacy and security laws and company policies, protect access credentials and sensitive data, promptly report suspected data or system compromises, follow information-security procedures, and attend annual Information Security Awareness Training. Ally Medical ER states that it is an Equal Opportunity Employer and makes hiring decisions based on experience, skills, passion, and cultural contribution.
Requirements
- High School Diploma or GED.
- One or more years of experience in clerical support.
- CPR/BLS Certification required.
- Basic knowledge of medical terminology.
- Excellent active listening skills and a strong service orientation.
- Basic computer knowledge.
- Detail-oriented and able to multitask.
- Able to sit for prolonged periods and work at a computer.
- Able to lift up to 15 pounds at times.
Responsibilities
- Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
- Enter patient information into the EHR and billing software, and complete records by scanning signed documents and medical reports into patient files.
- Maintain and file patient records in the appropriate area for the period required by DSHS.
- Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
- Log payments and cash receipts through Square and maintain the cash drawer during the shift.
- Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
- Protect company and patient data, maintain confidentiality, safeguard access credentials, follow information-security policies and procedures, and report suspected compromises or relevant system failures to management immediately.
- Attend annual Information Security Awareness Training.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
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