Patient Service Representative Jobs

About The Position

Requirements

• High School Diploma or equivalent.
• Proven experience in a customer service or healthcare administrative role.
• Familiarity with medical terminology.
• Understanding of healthcare processes.
• Proficiency in using electronic health record (EHR) systems and other relevant software.
• Compassionate and patient-centered approach.
• Team player with excellent interpersonal skills.
• Adaptability and ability to handle stressful situations with composure.
• Commitment to maintaining confidentiality and adhering to ethical standards.
• Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Nice To Haves

• Additional education in healthcare administration.
• HIV experience in a not-for-profit environment.

Responsibilities

• Manage front desk operations, ensuring a welcoming and organized environment.
• Handle patient inquiries and serve as a liaison between patients and healthcare providers.
• Schedule patient appointments efficiently, considering provider availability and patient preferences.
• Facilitate communication between patients and healthcare providers.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients' needs and concerns, escalating issues when necessary.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards and actively participate in quality improvement initiatives.
• Answer, screen, and forward incoming phone calls, providing basic information when needed.
• Review MyChart appointments and follow up with patients.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Benefits

• Generous paid time off
• 12 paid holidays
• 401k with 100% employer match up to 5%
• 12 weeks of fully paid parental leave
• Employer subsidized medical benefits
• Employer subsidized dental benefits
• Employer subsidized vision benefits
• Gender-affirming care benefits
• Employer paid short-term disability
• Employer paid long-term disability
• Tuition reimbursement
• Certification assistance
• Licensure assistance
• Benefits for part-time roles
• Public Student Loan Forgiveness eligibility