Patient Service Representative Jobs

About The Position

Requirements

• High school diploma.
• Kentucky Pharmacy Technician Certificate, required for employment and obtainable before the first day of employment.
• Availability for a Saturday shift rotation every few weeks.
• Strong customer focus, accountability, and drive to improve.
• Strong multitasking, problem-solving, and prioritizing skills.
• Strong stress and time management skills.
• Excellent verbal and written communication skills.
• Ability to speak and type simultaneously while using three or more computer programs.
• Strong empathy and active listening skills.
• Dependability, punctuality, and accountability.

Nice To Haves

• Bilingual ability.
• Proficiency in Microsoft Office programs.
• At least one year of previous call center experience.
• Previous experience in a medical office or facility.
• Background in healthcare or medical terminology.

Responsibilities

• Receive, document, and resolve patient inquiries by phone, email, and/or chat.
• Build lasting relationships with patients.
• Process patient payments and resolve billing discrepancies.
• Support and train peers as needed.
• Comply with all state and federal laws.
• Perform other reasonable duties as assigned by the manager.
• Work in multiple computer systems and support multiple platforms.

Benefits

• Medical coverage, with a PPO plan or HDHP with HSA card.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Paid holidays and vacation.
• Paid basic life insurance.
• 401(k).
• Casual dress.