Patient Service Representative I

Uropartners•Hinsdale, IL

22d•Onsite

About The Position

The Patient Service Representative I provides customer service and ensures an exemplary patient experience in person and by phone. The role coordinates front-office clerical tasks, including answering calls, welcoming patients and visitors, scheduling appointments, and guiding patients through intake and checkout. Responsibilities also include patient registration, maintaining accurate records, scanning and filing medical information, collecting payments, and verifying insurance information. The representative follows established procedures and coordinates with clinical staff to support a smooth patient experience. This is a full-time position at 950 North York Road, Hinsdale, Illinois 60521, with a Monday-through-Friday schedule and no weekends or nights at this time. The starting pay range is $18.00–$19.50 per hour. The employer describes a dynamic, team-oriented environment dedicated to patient care and offers PTO, holiday pay, and a benefits package.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of customer service experience required.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare systems operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational and multitasking abilities, including the ability to perform well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial plans, and Medicare.
Ability to navigate online health insurance portals to verify benefits.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Keep the front desk area clean and organized.
Register new patients and update existing patient demographic information, including personal and financial details and insurance information.
Collect co-payments, deductibles, outstanding balances, and other patient payments.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate daily batch transmittal reports.
Facilitate patient flow by notifying providers or medical staff of arrivals, monitoring delays, and communicating with patients and staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain medical office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including by avoiding leaving it in plain sight and logging off unattended computers.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance criteria and begin work promptly; be punctual and dependable for assigned or confirmed shifts.
Respect the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.
Adhere to and support assigned compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D General Compliance and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.