Patient Service Representative I

Integrated Medical Professionals PLLC•City of Yonkers, NY

4d•$22 - $24•Onsite

About The Position

Integrated Medical Professionals is a multi-specialty, urology-focused practice. The Patient Service Representative I provides exemplary customer service and supports the patient experience in person and by phone. The role coordinates front-desk and clerical work, including welcoming patients and visitors, answering calls, scheduling appointments, and guiding patients through intake and checkout. Duties include registration, maintaining accurate medical records, scanning and filing patient information, collecting payments, and verifying insurance information. The position is located at 944 North Broadway, Suite 103, Yonkers, NY 10701, and is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m., with no weekends, evenings, or holidays.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of customer service experience required.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational and multitasking abilities, including the ability to perform well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
Ability to navigate online health insurance portals to verify benefits.
Regularly adhere to and support compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D, General Compliance, and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person and over the phone.
Keep the front desk clean and organized.
Register new patients and update existing patient demographics, including personal and financial information, copayments, and insurance cards.
Collect outstanding patient balances.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate batch transmittal reports for each day.
Facilitate patient flow by notifying providers or medical staff of arrivals, monitoring delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain office supplies and equipment by anticipating inventory needs, placing orders, and monitoring equipment.
Protect patient confidentiality and secure protected health information, including logging off computers before leaving them unattended.
Ensure proper handoff of responsibilities when tasks are completed.
Meet attendance expectations and start work promptly for assigned or confirmed shifts.
Respect and support the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.