Customer Service Representative

GoGoMeds • Southgate, KY

22d • $18 • Onsite

About The Position

GoGoMeds is a provider of online pharmacy services focused on delivering seamless patient experiences and superior customer interactions through technology. The company is seeking an experienced, full-time Patient Support Specialist (CSR) to join its team at 525 Alexandria Pike, Southgate, KY 41071. The position handles patient support across multiple communication channels and computer systems, including payment processing and billing issue resolution. Regular daytime shifts are scheduled in advance, and the employee must be available for a Saturday shift rotation every few weeks.

Requirements

• High school diploma.
• Kentucky Pharmacy Technician Certificate, required for employment and obtainable before the first day of employment.
• Availability for a Saturday shift rotation every few weeks.
• Strong customer focus, accountability, and drive to improve.
• Strong multitasking, problem-solving, and prioritizing skills.
• Strong stress and time management skills.
• Excellent verbal and written communication skills.
• Ability to speak and type simultaneously while using three or more computer programs.
• Strong empathy and active listening skills.
• Dependability, punctuality, and accountability.

Nice To Haves

• Bilingual ability.
• Proficiency in Microsoft Office programs.
• At least one year of previous call center experience.
• Previous experience in a medical office or facility.
• Background in healthcare or medical terminology.

Responsibilities

• Receive, document, and resolve patient inquiries by phone, email, and/or chat.
• Build lasting relationships with patients.
• Process patient payments and resolve billing discrepancies.
• Support and train peers as needed.
• Comply with all state and federal laws.
• Perform other reasonable duties as assigned by the manager.
• Work in multiple computer systems and support multiple platforms.

Benefits

• Medical coverage, with a PPO plan or HDHP with HSA card.
• Dental insurance.
• Vision insurance.
• Short-term disability coverage.
• Paid holidays and vacation.
• Paid basic life insurance.
• 401(k).
• Casual dress.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED