Customer Service Representative - Patient Registration

R1 RCM • Evansville, IN

23d • $15 - $19 • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. The role is based at Ascension St. Vincent Evansville and works Monday through Friday from 11:00 AM to 7:30 PM, with rotating weekends and holidays. R1 provides training, and previous healthcare experience is not required. The work is fast-paced and involves multiple computer systems, phone calls, and in-person interactions. You will be on your feet, respond to interruptions from clinical teams during urgent care situations, and work alongside clinicians and emergency staff. The position offers a starting point for a healthcare career and opportunities to learn about insurance and hospital workflows.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate patient information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn and develop a healthcare career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED