Patient Service Representative I

Community Health Centers of Greater Dayton • Dayton, OH

5d

About The Position

The Patient Service Representative I (PSR I) prepares charts for patient visits by updating or entering patient information in the practice management system, copying insurance cards, and verifying insurance coverage. The role notifies clinical staff when patients arrive, answers multiline phones, takes or transfers calls, schedules appointments, and handles collection and billing activities while providing office support and customer service.

The PSR I supports patient flow from greeting and registration through the end of the visit. This includes maintaining chart documentation, updating demographic and insurance information, alerting providers when patients are ready, collecting payments, scheduling follow-up appointments, and ensuring patients have appropriate medications or prescriptions as needed. The position also supports daily office operations, billing processes, teamwork, and the mission, vision, and values of CHCGD.

Requirements

• High school diploma or equivalent certificate.
• Current basic CPR certification, or obtain certification within 90 days of hire.
• Basic computer and keyboarding skills.
• Use of NextGen and the MS Office Suite is required.
• Strong oral communication and telephone skills.
• Excellent customer service skills with internal and external customers.
• Ability to prioritize work in a fast-paced environment and perform multiple tasks simultaneously.
• Physical ability to sit, stand, walk, bend, make arm movements, keyboard, stoop, and lift up to 20 pounds.

Nice To Haves

• Knowledge of third-party payers and medical terminology is preferred.
• Fundamental knowledge of billing processes and concepts is preferred.
• One to three years of experience in a health care facility is preferred.

Responsibilities

• Prepare and maintain patient charts in the EMR, enter patients into the system, and ensure required paperwork is documented in accordance with center and legal compliance requirements.
• Greet patients warmly, update demographic and insurance information, and notify physicians and nurse practitioners when patients are ready to be seen.
• Support patient flow and attend to the needs of patients and clinicians throughout visits.
• Collect appropriate patient payments, schedule appointments as needed, and ensure patients have appropriate medications or prescriptions as needed.
• Answer and manage multiline telephone calls, take and accurately document messages, and transfer calls when appropriate.
• Handle routine patient concerns and inquiries, and distribute mail and faxes.
• Keep the work area neat, uncluttered, and organized.
• Collect copayments and deductibles, address past-due balances, and help initiate payment plans.
• Ensure billing paperwork is correctly completed and documented; coordinate with the billing department to ensure sliding fee applications comply with company policy and procedures.
• Verify that insurance plans are active and monitor sliding fee percentages.
• Collaborate with coworkers, share information appropriately, and contribute to team goals and positive communication.
• Actively support CHCGD’s mission, vision, and values and participate in staff meetings, in-services, and training sessions.
• Maintain current knowledge of providers, third-party payers, and medical terminology.
• Develop and maintain skills using NextGen, Outlook, MS Word, and Excel.
• Follow patient no-show and cancellation policies and processes, including sending required letters to patients.
• Remain open to feedback, suggest ways to address issues, and share patient, office, and workflow concerns along with possible solutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental insurance
• 401(k) with company match up to 6%
• Employer-covered long-term disability, short-term disability, and basic life insurance
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED