Patient Service Representative I

Integrated Medical Professionals•Rockville Centre, NY

1d•Onsite

About The Position

Integrated Medical Professionals is a multi-specialty, urology-focused practice. The Patient Service Representative I provides customer service and supports an exemplary patient experience in person and by phone. The role coordinates clerical work, including greeting patients and visitors, answering calls, scheduling appointments, and guiding patients through intake and checkout. Duties include patient registration, maintaining accurate medical records, scanning and filing documents, collecting payments, and verifying insurance information while following established procedures and protecting patient confidentiality. This position is based at the practice’s office at 143 N. Long Beach Rd, Suite 1, Rockville Centre, NY 11570. The usual schedule is Monday through Friday, 9 a.m. to 5 p.m., with flexibility to cover 12 p.m. to 8 p.m. on a Wednesday or Thursday if needed. The role includes a rotating Saturday shift once a month, 8:30 a.m. to noon, with an early Friday departure when scheduled to work a weekend. Pay is $22–$24 per hour. The employer offers PTO, holiday pay, and a comprehensive benefits package.

Requirements

High school diploma or equivalent required.
Minimum of 1–3 years of customer service experience required.
Skill using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations and experience navigating electronic medical records (EMRs).
Ability to answer multiple incoming telephone calls.
Excellent organizational and multitasking abilities, including performing well in stressful situations.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to understand established office routines and policies.
Ability to maintain financial records and perform mathematical tasks.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Proficient interpersonal skills.
Basic knowledge of health insurance products, including HMO, PPO, HSA, commercial insurance, and Medicare.
Ability to use online health insurance portals to verify benefits.
Ability to carry 1–25 pounds frequently and 26–50 pounds occasionally; push or pull 1–25 pounds and 100 pounds or more seldom; and lift weights as specified in the physical-demands schedule.
Regularly adhere to assigned compliance and accreditation requirements, including OSHA, HIPAA, and CMS guidance.
Comply with HR confidentiality standards.

Nice To Haves

Some college work preferred.
Experience in a medical office preferred, specifically in urology.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Responsibilities

Welcome and greet patients and visitors in person and by phone.
Keep the front desk clean and organized.
Register new patients and update existing patient demographic information, including personal and financial information and insurance cards.
Collect co-payments, deductibles, and outstanding patient balances.
Obtain referrals and authorizations when required.
Scan incoming faxes, consents, reports, and other patient information into patient charts.
Generate daily batch transmittal reports.
Facilitate patient flow by notifying providers or medical staff of arrivals, tracking delays, and communicating with patients and clinical staff.
Schedule follow-up services and office visits.
Respond courteously to inquiries from patients, prospective patients, and visitors.
Maintain office supplies by anticipating inventory needs, placing orders, and monitoring office equipment.
Protect patient confidentiality and secure protected health information, including logging off computers when leaving them unattended.
Ensure a proper handoff of responsibilities when tasks are completed.
Meet attendance expectations and start work promptly; be punctual and dependable for assigned shifts.
Respect the organization’s commitment to cultural diversity through behavior, language, and actions.
Use time and resources effectively.
Ensure medical records are accurate and complete.
Perform other position-related duties as assigned.
Adhere to and support assigned compliance and accreditation efforts, including OSHA, HIPAA, and CMS guidelines for Parts C and D General Compliance and Fraud, Waste & Abuse.
Comply with HR confidentiality standards.