Patient Service Representative I

CLS Health PLLC • Webster, TX

8d

About The Position

CLS Health is a growing, physician-led healthcare system in Houston, Texas, focused on holistic, multispecialty care. The Patient Service Representative I is the first point of contact for patients and provides courteous customer service, coordinates financial responsibilities, and helps ensure patients have a positive experience at the facility. The role also supports accurate patient records and other administrative tasks.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and other computer applications.

Nice To Haves

• Experience in a medical office or customer service environment.
• Knowledge of medical terminology and insurance billing.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure referrals are in the patient's chart before the patient arrives.
• Maintain accurate and up-to-date patient records.
• Count the cash box and complete cash reconciliation forms; after closing, sign off on the EBO report and cash reconciliation.
• Handle patient complaints and resolve issues professionally.
• Perform other administrative tasks as needed.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED