Patient Service Representative

Patient First•Downingtown, PA

About The Position

The Patient Service Representative provides front-office support and patient registration services. The role assists patients with kiosk use and registration, verifies patient and insurance information, answers billing and insurance questions, collects and accounts for payments, and supports patient discharge. It also includes clerical, telephone, supply, equipment, and work-area maintenance duties. The representative is expected to provide positive, warm, friendly, compassionate service and to assist with patient care or center operations as needed, including when breaks or mealtimes are interrupted. The role may require working at any center due to staffing issues, emergencies, or reductions in work.

Requirements

Must be 18 years of age or older.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients using the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to Physician and Nurse requests.
Communicate Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and promptly while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements upon request.
Refer billing questions to the appropriate parties as needed.
Collect money and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for money collected at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Answer incoming calls and distribute messages in a timely manner.
Assist with other assignments as directed.
Demonstrate an efficient understanding of the electronic medical record system.
Receive, move, and stock ordered supplies.
Clean the front office work area and perform other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed; breaks and mealtimes may be interrupted to provide necessary patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.