Patient Service Representative

Rise MSO Nevada LLC • Las Vegas, NV

12d • Onsite

About The Position

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Requirements

• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills
• Speaks clearly and persuasively in positive or negative situations; listens to others without interrupting and gets clarification when needed; responds well to questions
• Writes clearly and informatively; edits work for spelling and grammar
• Willing to assist others when needed
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status and position.
• Identifies and resolves problems in a timely manner; develops alternative solutions, maintains composure and a professional manner even when dealing with difficult situations
• Follows company procedures: demonstrates ethical behavior in all business dealings
• Uses critical thinking skills to interpret information furnished in written, verbal or schedule form. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly.
• Projects accurate future occurrences based on current or historic data. Must be able to work independently and without direct supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.

Nice To Haves

• Previous experience in front office or similar role preferred

Responsibilities

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED