Patient Service Representative

Community Care Partners • Bend, OR

12d • Onsite

About The Position

Patient Service Representative – Putting the Care in Healthcare. Join a supportive team that values your skills, growth, and a healthy team culture. We foster a positive patient-focused environment where you can thrive. This role involves greeting and assisting patients, managing appointments, handling administrative tasks, and ensuring a clean and organized reception area. Weekend hours are available.

Requirements

• High school diploma or equivalent required
• Minimum one (1) year of customer service experience
• Strong communication and problem-solving skills
• Ability to interact effectively with people from all backgrounds

Responsibilities

• Greet and assist patients in a friendly, supportive manner
• Check patients in for appointments and scan documents into charts
• Assist with registration forms and distribute medical records
• Collect and post copayments and outstanding balances; balance cash drawer daily
• Inform patients of care costs and collect required fees
• Assess walk-in traffic for potential emergencies
• Communicate patient needs to clinical staff
• Answer phones professionally and route calls appropriately
• Maintain confidentiality of patient information
• Keep reception and waiting areas clean and sanitized
• Provide coverage for medical records and prior authorizations as needed
• Perform other duties as assigned

Benefits

• Competitive base compensation
• Paid Time Off (PTO)
• 401(k) with employer match
• Healthcare benefits including health (with FREE care at Community Care Partners), dental, vision, life, and disability
• Annual salary increases
• Opportunity for pay advances
• Branded apparel
• GreatWork Perks with discounts on entertainment, and travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED