Patient Service Representative
EXCELSIOR ORTHOPAEDICS GROUP•Eggertsville, NY
•$18 - $30•Onsite
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and helps provide an exceptional patient experience through customer service. The role performs a variety of reception and patient registration duties, including verifying appointment and insurance information, entering registration data into Medent, collecting payments, and assisting patients with billing matters. The position requires medical office and EMR experience, with MEDENT experience preferred. Other job-related duties may be assigned at the employer’s discretion.
Requirements
- High school diploma or GED required.
- At least 2 years of medical office experience.
- EMR experience required.
- Proficiency with EMR and practice management computer programs.
- Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
- Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
- Ability to frequently remain stationary, often sitting for prolonged periods while using a computer, telephone, copy/fax machine, and other office equipment.
- Occasional standing and walking; occasional lifting and carrying of items weighing up to 10 pounds.
Nice To Haves
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
Responsibilities
- Verify appointment and insurance information and enter registration information into Medent.
- Register new and follow-up patients, obtaining demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverage to patients when needed.
- Collect copayments and past-due amounts; balance the cash drawer and log weekly and monthly totals.
- Verify insurance three days in advance through HealtheNet and meet the daily insurance-verification quota.
- Remain flexible as patient volume and doctors’ schedules change.
- Liaise between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
