Customer Service Representative - Patient Registration

R1 RCM • Indianapolis, IN

23d • $16 - $23 • Onsite

About The Position

At R1, the Patient Registration Customer Service Representative is the first point of contact for patients checking into Ascension St. Vincent Hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. No healthcare background is required; training is provided, and the position can serve as an entry point to a healthcare career.

The work takes place in a fast-paced hospital environment, involving multiple computer systems, phone calls, and in-person interactions. The representative works alongside clinicians and emergency staff, adapts to interruptions during urgent care situations, and stays on their feet while balancing accuracy with compassion. The stated schedule is Monday through Friday, 5:30 AM to 2:00 PM, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Register patients efficiently across multiple computer systems.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED