Patient Service Representative, Emergency Services, Jefferson City
About The Position
The Patient Service Representative works in Emergency Services at Capital Region Medical Center, supporting patients and families in a fast-paced, unpredictable emergency department. The role requires compassionate communication, sound judgment, attention to detail, and the ability to balance competing priorities while maintaining patient safety and accurate registration. The representative collaborates with clinical staff and others, supports families during difficult situations, and helps ensure patients receive appropriate and timely care. Duties include verifying insurance eligibility, completing bedside registration, screening uninsured patients for Medicaid expansion, and submitting required Emergency Department notices of admission for VA patients. The representative processes high volumes of acutely ill patients, follows registration and disaster-preparedness procedures, responds to technical issues that could impede care, and helps prevent duplicate medical records and encounters. The role also involves communicating with patient families, de-escalating agitated patients professionally, and staying current with relevant regulatory requirements. This is a part-time, on-site position with varied hours and rotating weekends and holidays. The health care facility operates 24 hours a day, 365 days a year; rotating shifts, holiday work, and work during inclement weather are required.
Requirements
- High school diploma or an equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
- Six months of experience in frontline customer service and guest-relations duties and skills.
- Ability to communicate with empathy, remain calm under pressure, and balance multiple priorities.
- Ability to collaborate, exercise sound judgment, and respond professionally to unpredictable situations.
Nice To Haves
- Prior experience in a health care setting, hospital admissions, registration, or a medical office.
- Experience using medical terminology.
- Additional licenses or certifications as determined by the hiring department.
Responsibilities
- Verify patients’ insurance benefit eligibility with payors or insurance companies in a timely manner.
- Submit Emergency Department notices of admission for VA patients to help secure payment for encounters.
- Process high volumes of acutely ill patients amid constant patient turnover.
- Accurately identify patients in acute conditions and follow registration practices that protect patient safety and prevent duplicate medical records.
- Execute disaster-preparedness protocols for high volumes of unidentified patients during emergency mass-influx events.
- Stay informed about regulatory requirements specific to the Emergency Room and health-system inpatients.
- Understand levels of care to assess which patient types can be transferred back to the Emergency Room in acute scenarios and help prevent duplicate encounters.
- Screen uninsured patients for Medicaid expansion eligibility.
- Prioritize multiple tasks, including trauma arrivals and communications with EMS, and collaborate in a multidisciplinary environment.
- Perform bedside registration with patients and families and obtain verification needed to apply accurate insurance benefits.
- Support families experiencing emotional events and act as a liaison between families and clinical staff regarding patient needs.
- Resolve technical errors and issues that could impede patient care, making appropriate independent decisions.
- Adapt to an unpredictable environment and professionally de-escalate agitated or sometimes aggressive patients.
- Report to work on time for all scheduled shifts.
- Complete unit- or department-specific duties and expectations as outlined in department documents.
Benefits
- Health, vision, and dental insurance coverage starting day one.
- Generous paid leave and paid time off, including ten holidays.
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years.
- Tuition assistance for employees (75%) and immediate family members (50%).
- Discounts on cell phone plans, rental cars, gyms, hotels, and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
