Patient Services Representative- Ellwood City

UPMC•Ellwood City, PA

1h•Onsite

About The Position

UPMC Community Medicine Incorporated is hiring a full-time Patient Services Representative to support Steel City Internal Medicine in Ellwood City. The role is responsible for welcoming patients, helping them use consumer-friendly technologies, explaining and collecting applicable patient payments, scheduling follow-up care, connecting patients with financial advocacy resources, and updating demographic and insurance information. The representative promotes service excellence and helps patients and families have a positive experience at UPMC physician practices. The position also supports continuity of care by helping patients navigate the healthcare system, responding to questions, and coordinating with clinical providers and other areas. Administrative work includes verifying insurance benefits, obtaining required patient or family signatures in accordance with HIPAA, handling calls, and assisting with medical-record scanning and faxing. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., at 291 State Route 288.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance with renewal is required.
Act 33 clearance with renewal is required.
Act 34 clearance with renewal is required.
Act 73 FBI Clearance with renewal is required.

Nice To Haves

Experience with personal computer-based applications and other office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting to patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources for ancillary services at checkout.
Give patients clear, understandable instructions to help them navigate the healthcare system, and follow up on unresolved questions or needs.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Verify insurance benefits with carriers using online systems or telephone inquiries.
Obtain patient or family signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Triage or distribute phone calls to appropriate areas or clinical providers.
Assist with office administrative duties, including scanning medical records and faxing.
Stay informed about the navigation and usability of the UPMC Patient Portal and clearly explain how patients can use it to access health information and care services.
Perform in accordance with system-wide competencies and behaviors, and perform other duties as assigned.