Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

21d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, and gather accurate information in a fast-paced setting. You will support patients who may be ill, anxious, confused, or overwhelmed, helping build trust and ease their concerns.

The role involves working across computer systems, handling phone calls and in-person interactions, navigating insurance plans and coverage details, and adapting to interruptions from clinical teams during urgent care situations. The position is based at Ascension St. Vincent Hospital and works three 12-hour shifts per week, with rotating weekends and holidays. Healthcare experience is not required; training is provided.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities for professional learning and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED