Customer Service Representative - Patient Registration

R1•Carmel, IN

21d•Onsite

About The Position

As a Patient Registration Customer Service Representative at Ascension St. Vincent Carmel, you will be a first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, and gather accurate information in a fast-paced environment. The role involves supporting patients who may be ill, anxious, confused, or overwhelmed and building trust during stressful moments. Healthcare experience is not required; training is provided, and the role offers an entry point into a healthcare career. The position involves working across computer systems, handling phone calls and in-person interactions, and collaborating with clinicians and emergency staff. It requires staying accurate and responsive amid interruptions and urgent care situations. The posted schedule is Thursday, Friday, and Saturday, 5:00 PM–11:00 PM, with rotating holidays. The role is based at Ascension St. Vincent Carmel.

Requirements

High school diploma or GED.
Strong customer service experience.
Ability to pass a background check and drug test, and meet vaccination requirements.
Ability to work the stated Thursday, Friday, and Saturday schedule and rotating holidays.

Nice To Haves

Medical or healthcare experience, though it is not required.

Responsibilities

Work across multiple computer systems to register patients efficiently.
Answer phones and gather information quickly and accurately.
Assist patients who may be ill, anxious, or confused.
Navigate diverse insurance plans and coverage details, with training provided.
Adapt to interruptions from clinical teams during urgent care situations.
Build rapport and ease patient concerns in real time.
Help patients navigate registration and answer questions with clarity and compassion.