Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

21d • Onsite

About The Position

The Patient Registration Customer Service Representative is the first point of contact for patients checking in at the hospital. The role helps patients navigate registration, answers questions with clarity and compassion, and gathers accurate information in a fast-paced setting. The representative supports patients who may be ill, anxious, confused, or overwhelmed and builds rapport to ease their concerns.

The position involves working across multiple computer systems, handling phone calls and in-person interactions, navigating insurance information, and adapting to interruptions from clinical teams during urgent care situations. Healthcare experience is not required; training is provided. The role is presented as an opportunity to learn healthcare workflows and build a healthcare career.

The position is part-time, Monday through Friday, 9:00 AM to 1:00 PM, at Ascension St. Vincent Joshua Max Simon Primary Care Center. The stated US base pay range is $16.12–$23.21 per hour, with individual pay determined by factors including role, level, location, skills, experience, and education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Help patients navigate the registration process and respond to their questions.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns in real time.

Benefits

• Competitive benefits package.
• Training is provided.
• Opportunities to learn, collaborate, and explore career paths.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED