Customer Service Representative - Patient Registration

R1 • Indianapolis, IN

21d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate registration, answer questions with confidence and compassion, gather accurate information, and build trust with patients who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided. The role offers an introduction to insurance basics and hospital workflows and may serve as a starting point for a growing healthcare career.

The position is based at Ascension St. Vincent Hospital and works Monday through Friday from 5:30 AM to 2:00 PM, with rotating weekends and holidays. The work is fast-paced and involves moving between computer systems, phone calls, and in-person interactions, while working alongside clinicians and emergency staff. The job requires being on your feet and adapting to interruptions from clinical teams during urgent care situations.

The US-based position pays $16.12–$23.21 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 describes a competitive benefits package but does not list specific benefits in the posting.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to work in a fast-paced environment and gather information accurately.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions clearly, confidently, and compassionately.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns in real time.

Benefits

• Competitive benefits package; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED