Patient Service Representative

Community Care Partners•Eugene, OR

21d

About The Position

The Patient Service Representative provides exceptional customer service and performs patient pre-admission, admission, transfer, and discharge activities. The role collects and validates patient insurance and identification information, prepares registration forms, and collects fees to coordinate patient access to care. The ideal candidate is energetic, flexible, positive, and passionate about patient care.

Requirements

High school graduate or equivalent.
At least one year of customer service experience.
No certificate or license required.

Responsibilities

Interact effectively and supportively with people from all backgrounds.
Provide excellent patient interactions through clear communication and problem-solving.
Assess walk-in traffic for potential emergencies.
Check in patients at the front desk and scan documents into their charts.
Assist patients with pre-registration forms, ensure forms are signed, and distribute medical records.
Inform patients of costs and collect and apply fees to their charts.
Collect and record copayments and outstanding balances, and balance the cash drawer daily.
Cover medical records and prior authorizations when needed.
Communicate patient needs efficiently to back-office staff.
Maintain confidentiality of sensitive patient information.
Answer calls professionally and route them according to procedures.
Keep reception and waiting areas clean and regularly sanitize counters, surfaces, and reception-area items.
Perform other duties as assigned.