Customer Service Representative - Patient Registration

R1 • Evansville, IN

21d • Onsite

About The Position

At R1, the Customer Service Representative in Patient Registration is the first friendly face patients meet when checking into Ascension St. Vincent Evansville. The role helps patients navigate registration, answers questions with clarity and compassion, and gathers accurate information in a fast-paced hospital environment. It is suitable for candidates without healthcare experience, with training provided in areas such as insurance and hospital workflows.

The work involves moving among computer systems, phone calls, and in-person interactions while balancing accuracy and empathy. Representatives may assist patients who are ill, anxious, or confused, respond to interruptions from clinical teams during urgent care situations, and work alongside clinicians and emergency staff. The position is active and requires being on your feet. Schedule: Monday through Friday, 7:00 AM–3:30 PM, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to work in a fast-paced, dynamic environment and balance accuracy with compassionate service.

Nice To Haves

• Medical or healthcare experience; it is not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details, with training provided.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and help ease their concerns.
• Work alongside clinicians and emergency staff.

Benefits

• Competitive benefits package.
• Professional learning and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED