Patient Service Representative
Bowen Health • Fort Wayne, IN5d • Onsite
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Patient Service Representative
Bowen Health•Fort Wayne, IN
•Onsite
About The Position
The Patient Services Representative is responsible for enhancing the patient’s overall experience during their visit. The Representative will work directly with patients to assist with the admission and check-in process, review insurance eligibility and financial responsibilities, and schedule appointments. The Representative will be responsible for collecting any patient co-pays or outstanding balances. The Representative will also need to complete other tasks that contribute to the day-to-day functions of the office. The hours are 8am-5pm (4 days a week) and 10a-7pm (1 day a week)
Requirements
- Education: High School Diploma or GED required.
- Experience: Minimum of one (1) year experience in an office setting
- Certificate or Professional License: No Certificates or Professional License required.
- Valid driver’s license and active auto insurance coverage.
- Satisfactory results from criminal and driving record background checks.
Nice To Haves
- Experience in Healthcare Customer Service preferred.
Responsibilities
- Greeting, educating, and instructing patients through admission and check-in process.
- Verify patient information and check-in for scheduled appointments.
- Notify patients of insurance benefits and financial responsibilities.
- Answer telephone and direct calls appropriately.
- Schedule patient appointments.
- Manage clinical schedules and assist clinical staff as needed.
- Monitor account balances, payment plans, and collection reports.
- Cross train with county patient services staff and help cover county offices when requested.
- Perform Cash handling responsibilities and daily reconciliation of cash drawer.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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