Customer Service Representative - Patient Registration

R1 • Brazil, IN

4d • Onsite

About The Position

As a Patient Registration Customer Service Representative at R1, you will be the first point of contact for patients checking into the hospital. You will guide patients through registration, answer questions clearly and compassionately, and gather accurate information in a fast-paced environment. The role involves working across computer systems, handling phone calls and in-person interactions, and supporting patients who may be ill, anxious, confused, or overwhelmed. You will work alongside clinical and emergency staff and adapt to interruptions during urgent care situations. R1 provides training in healthcare topics, including insurance basics and hospital workflows; prior healthcare experience is not required. This position is located at Ascension St Vincent Clay and is scheduled Monday through Friday, 1:00 PM to 6:00 PM. The role requires being on your feet and balancing accuracy, efficiency, and compassion. The stated base pay range is $14.50–$18.99 per hour; individual pay depends on role, level, location, skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to work on your feet in a dynamic, fast-paced environment and balance accuracy with compassionate patient service.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training in insurance basics and hospital workflows.
• Opportunities to learn, collaborate, and explore career paths.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED