Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative works in Patient Registration at Intermountain Park City Hospital, helping patients check in and answering their questions during registration. The role involves accurately and quickly collecting patient and insurance information while listening compassionately, addressing concerns, and building rapport with patients who may be ill or worried. It is a fast-paced hospital/lab environment where staff may encounter illness and injuries and where clinicians may interrupt registration to provide emergent care. The position requires using computers and phones, working across multiple screens and programs, and typing information accurately as patients provide it. The employee will often be on their feet assisting patients. R1 provides training, and prior healthcare experience is not required. This role is part-time and PRN, as needed/on-call. Applicants must be up to date on all vaccinations and pass a drug test and background check before hire.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask, learn technology quickly, type accurately and quickly, and answer phones.
- Comfort working in a hospital/lab environment where illness and injuries may be present.
- Must be up to date on all vaccinations and pass a drug test and background check before hire.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Answer patient questions during registration and respond with compassion to concerns and anxieties.
- Collect and accurately enter patient and insurance information across multiple screens and programs.
- Use computers and answer phones in a busy environment.
- Ask follow-up questions and build rapport with patients in real time.
- Assist patients with registration, often while on their feet.
- Adapt to interruptions from clinicians providing emergent care and to changing patient needs.
Benefits
- Competitive benefits package.
- Opportunities to learn, collaborate across groups, and explore career paths.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
