Patient Service Representative Supervisor

Lumexa Imaging•Austin, TX

4d•Onsite

About The Position

Lumexa Imaging is a large provider of outpatient medical imaging, with more than 5,000 team members and over 185 outpatient imaging centers across 13 states. Touchstone Medical Imaging is seeking a Patient Service Representative Supervisor for its Northwest facility in Austin, Texas. The supervisor creates and maintains a positive, welcoming environment for patients, families, and visitors while supporting patient service operations. Core duties include obtaining patient demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining financial responsibility, and collecting same-day payments. The role also oversees team training, staffing, performance, and development.

Requirements

High school diploma or equivalent.
2–3 years of office experience in a healthcare setting.
Excellent customer service skills.

Responsibilities

Create and maintain a positive, welcoming environment for patients, families, and visitors.
Interview patients and/or families to obtain demographic and financial information.
Schedule and confirm patient appointments.
Verify patient insurance.
Explain financial responsibility to patients or their representatives.
Collect same-day payments.
Manage training and onboarding of new team members.
Participate in recruiting, interviewing, and hiring.
Lead regular staff meetings and associate one-on-ones.
Monitor and approve timecards.
Initiate and participate in staff performance evaluations and ongoing team-member development, including performance improvement plans, disciplinary actions, and terminations when necessary.
Define job responsibilities, specialty tasks, and priorities.
Develop and monitor team performance through a quality-assurance process.
Establish employee schedules to accommodate planned time off and ensure appropriate staffing levels and department coverage.
Complete other tasks and projects as assigned.

Benefits

Medical, dental, vision, life, and pharmacy plans, with benefits effective the first day of the month following the hire date.
401(k) with immediate eligibility to defer and Safe Harbor and profit-sharing contributions upon meeting eligibility requirements.
Employer-paid short-term disability.
Employer-paid life and AD&D insurance.
Voluntary life insurance.
Paid maternity leave.
Paid vacation time.
PTO accrual beginning on Day 1.
Colleague referral bonus program.
Competitive compensation program.