Patient Service Representative Supervisor

Touchstone Medical Imaging • Austin, TX

3d • Onsite

About The Position

Touchstone Medical Imaging is seeking a Patient Service Representative Supervisor for its Northwest facility in Austin, Texas. The supervisor creates and maintains a positive, welcoming environment for patients, families, and visitors. The role also performs patient service duties, including collecting demographic and financial information, scheduling and confirming appointments, verifying insurance, explaining patients’ financial responsibility, and collecting same-day payments.

The supervisor leads and develops the team, including training and onboarding new team members, supporting recruitment and hiring, conducting staff meetings and one-on-ones, monitoring timecards, and participating in performance evaluations and ongoing development. The role defines responsibilities and priorities, monitors team performance through quality assurance, and establishes schedules that support planned time off and adequate department coverage. Other tasks and projects may be assigned.

Requirements

• High school diploma or equivalent.
• 2–3 years of office experience in a healthcare setting.
• Excellent customer service skills.

Responsibilities

• Create and maintain a positive, welcoming environment for patients, families, and visitors.
• Interview patients and/or families to obtain demographic and financial information.
• Schedule and confirm patient appointments.
• Verify patient insurance.
• Explain financial responsibility to patients or their representatives.
• Collect same-day payments.
• Manage training and onboarding of new team members.
• Participate in recruiting, interviewing, and hiring.
• Lead regular staff meetings and associate one-on-ones.
• Monitor and approve timecards.
• Initiate and participate in staff performance evaluations and ongoing team-member development, including performance improvement plans, disciplinary actions, and terminations when necessary.
• Define job responsibilities, specialty tasks, and priorities.
• Develop and monitor team performance through a quality assurance process.
• Establish employee schedules to accommodate planned time off and ensure appropriate staffing and department coverage.
• Complete other assigned tasks and projects.

Benefits

• Medical, dental, vision, life, and pharmacy plans; benefits effective the first day of the month following hire date.
• 401(k) with immediate eligibility to defer and Safe Harbor and profit-sharing contributions upon meeting eligibility requirements.
• Employer-paid short-term disability.
• Employer-paid life and AD&D coverage.
• Voluntary life insurance.
• Paid maternity leave.
• Paid vacation time.
• PTO accrual beginning day one.
• Colleague referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED