Patient Service Representative

Patient First•Voorhees, NJ

About The Position

The Patient Service Representative provides front-office support and patient service, including assisting with kiosk use, registering and discharging patients, verifying patient information, handling billing and insurance inquiries, and collecting payments. The role also supports clinical and administrative operations by answering calls, processing correspondence and medical documents, completing reports and checklists, managing supplies, and maintaining the front office and equipment. Employees may be asked to work at any center due to staffing issues, emergencies, or reductions in work, and must be available to assist with patient care or center operations as needed, including when breaks or mealtimes are interrupted.

Requirements

Must be at least 18 years of age.
Basic typing skills.
High school graduate or equivalent.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing compassionate, kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements upon request, and refer questions to appropriate parties as needed.
Collect payment and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Complete cash management duties, including counting and accounting for money collected at shift end.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and complete other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted for patient care or center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.

Benefits

Health, dental, and vision insurance for employees and dependents.
Disability, life, and long-term care insurance.
Employee Assistance Program.
Flexible Spending accounts.
401(k) retirement plan with employer match.
Paid Annual Leave.
Volunteer Time Off Pay.
Bereavement Leave.
Emergency Leave Bank.
Overtime pay.
Holiday pay.
Double-time compensation for holidays worked.
Discounted medical treatment at any Patient First location for employees and immediate family.
Recruitment bonus.
Patient Care Performance bonus for center employees.
Weekend bonus for center employees.