Customer Service Representative - Patient Registration

R1 • Anderson, IN

4d • Onsite

About The Position

As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided.

The work takes place at Ascension St. Vincent Anderson and involves moving among computer systems, phone calls, and in-person interactions in a fast-paced hospital environment. The role includes working with clinical teams and emergency staff, responding to interruptions during urgent care situations, and helping patients who may be ill, anxious, or confused. The stated schedule is Monday through Friday, 8:30 AM to 5:00 PM, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Ability to work the stated schedule, including rotating weekends and holidays.

Nice To Haves

• Medical or healthcare experience is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information efficiently in a fast-paced environment.
• Use multiple computer systems to register patients.
• Answer phones and collect information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED