Customer Service Representative - Part Time Patient Registration

R1•Heber City, UT

4d•Onsite

About The Position

As a Customer Service Representative in Patient Registration, you help patients check into the hospital and answer their questions during registration. You collect patient and insurance information accurately and promptly while listening with compassion and helping address patients’ concerns and anxiety. The work involves using computers and phones, navigating multiple programs and screens, and entering information between physician and nurse check-ins. The environment can be busy and fast-paced, with clinicians sometimes interrupting registration to provide emergent care. You may be on your feet assisting patients, including people who are ill or worried, and should be prepared to see illness and injuries in a hospital or lab setting. Training is provided, and prior healthcare experience is not required. This is described as a potential starting point for a healthcare career at R1.

Requirements

High school diploma or GED.
Excellent customer service experience.
Must be up to date on all vaccinations and pass a drug test and background check before hire.
Ability to multitask, learn technology quickly, type, and answer phones.
Comfort working around illness and injuries in a hospital or lab environment.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions and collect patient and insurance information accurately and efficiently.
Use computers, phones, and multiple programs or screens to intake and enter information.
Listen carefully, ask follow-up questions, build rapport, and help ease patients’ concerns.
Assist patients with registration in a fast-paced environment, including when clinicians interrupt the process for emergent care.