About The Position
The Customer Service Representative works in Patient Registration at Intermountain Cassia Regional Hospital, helping patients check into the hospital. The role involves accurately and efficiently collecting patient and insurance information, answering questions, and providing compassionate support to patients who may be ill, worried, or anxious. The work can be fast-paced and requires balancing patient interactions with computer and phone tasks, coordinating around interruptions from clinicians providing emergent care, and working across multiple screens and programs. The position is described as an entry point to a healthcare career, with training provided and no prior healthcare experience required. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask, learn technology quickly, type, and answer phones.
- Must be up to date on all vaccinations.
- Must pass a drug test and background check prior to hire.
- Must be prepared to encounter illness and injuries in a hospital/lab environment.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Collect and accurately enter patient and insurance information across multiple computer screens and programs.
- Answer phones and patients’ questions during registration.
- Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
- Work efficiently in a busy environment and adapt when clinicians interrupt registration for emergent clinical care.
- Assist patients with registration, often while on their feet.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
