Patient Service Representative (PSC) - Heart Rhythm

Hartford Healthcare•West Hartford, CT

About The Position

The Patient Service Representative (PSC) – Heart Rhythm provides professional customer service to support efficient practice operations and a positive patient experience. The role handles patient arrival and registration, calls, scheduling, payments, insurance verification, and coordination of appointment requirements and testing. It also supports office administration, supply inventory, and other front-desk staff. The position reports to a Team Lead, Site Manager, or Practice Manager.

Requirements

High school diploma or equivalent.

Nice To Haves

Associate's or bachelor's degree in a clinical or business field.
Two years of relevant experience in a fast-paced medical office.

Responsibilities

Greet and register arriving patients, complete registration forms, and verify insurance.
Answer incoming calls, assess their priority, and direct them according to urgency and subject matter.
Mail information to new patients before visits in accordance with department policies, and enter or update patient demographics.
Collect co-payments and office charges as needed and explain office payment and billing policies to patients.
Schedule new patient appointments and explain preparation requirements, such as referrals, x-rays, and medical reports.
Coordinate the office appointment schedule with physician activities through the medical assistant.
Review daily Televox appointment-confirmation reports to ensure an accurate schedule and appropriate patient communications.
Schedule follow-up appointments and associated testing, document appointments, and complete required requisition forms and pre-cert exams.
Identify and resolve patient or physician issues, escalating concerns to the team lead or manager as necessary.
Reconcile super bills, co-pays, and walk-in payments at the end of each session, and refer payment and insurance problems to the Billing Department.
Maintain office-supply inventory, order supplies, and keep the waiting room clean.
Provide backup support to other front-desk staff and perform other duties supporting efficient operations.