PSC Registration Representative

Quest Diagnostics•Parma, OH

3d•$15 - $23•Onsite

About The Position

The PSC Registration Representative is responsible for front-office duties at a Patient Service Center. The role includes customer service, patient registration, data entry, insurance billing and payments, problem resolution, compliance with HIPAA regulations, and ordering office supplies. The position is based in Parma, Ohio, and is scheduled Monday through Friday from 7:00 AM to 3:30 PM. The representative greets and assists customers in person and by telephone, completes registrations accurately and on time, enters data, verifies orders and billing information, collects applicable payments, maintains records, and performs general clerical tasks. The role also requires following departmental and company policies and procedures, completing required training, supporting monthly reporting and special projects, and being flexible to meet staffing needs, including weekends, holidays, and overtime.

Requirements

One year of customer service experience.
Keyboard, data entry, and PC experience.
High school diploma or equivalent.
Ability to communicate effectively in English.
Strong communication skills, including the ability to speak clearly and communicate effectively with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Type at least 30 words per minute accurately.
PC skills and proficiency with MS Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Must be flexible and available based on staffing requirements, including weekends, holidays, and overtime.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet customers appropriately and treat them courteously.
Complete patient registration accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payments when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee handbook, and quality assurance materials.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail.
Demonstrate organizational commitment and Quest Diagnostics values, and adhere to departmental and company policies.
Report to work on time and follow attendance guidelines.
Answer telephone calls in a friendly and helpful manner, identifying the company and oneself and offering assistance.
Use established protocols to report customer complaints.
Follow HIPAA compliance regulations and use test translation tables.
Complete all required training.
Order necessary supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by a supervisor or manager.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one MyDay off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.