PSC Registration Representative
About The Position
The PSC Registration Representative is responsible for front-office duties at a Patient Service Center, including customer service, patient registration, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. The role serves customers in person and by telephone and supports accurate, timely registration and documentation. The position is in Beachwood, Ohio, with a stated schedule of Monday to Friday, 8:00 AM to 4:30 PM. Candidates must be flexible and available based on staffing requirements, including weekends, holidays, and overtime. Pay is a minimum of $17.75 per hour, with offers based on relevant skills, training, experience, education, certifications where applicable, and market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation.
Requirements
- One year of customer service experience.
- Keyboarding/data entry and PC experience.
- High school diploma or equivalent.
- Ability to effectively communicate in English.
- Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
- Strong communication skills and the ability to speak clearly and communicate effectively with customers and peer groups.
- Good organizational, communication, and interpersonal skills.
- Ability to handle multiple priorities in a high-volume setting.
- Type at least 30 words per minute accurately.
- PC skills and familiarity with MS Office applications.
- Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Nice To Haves
- Medical terminology.
Responsibilities
- Greet customers appropriately and treat them courteously.
- Ensure patient registration is completed accurately and on time.
- Perform data entry as needed.
- Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, such as diagnosis codes and UPIN information.
- Handle customer inquiries by telephone and in person.
- Collect payment when applicable.
- Maintain required records and documentation.
- Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee handbook, and quality assurance materials.
- Assist with compiling monthly statistics and data.
- Perform basic clerical duties, including filing, faxing, and preparing mail.
- Demonstrate organizational commitment and Quest Diagnostics values.
- Adhere to departmental and company policies.
- Report to work on time and follow attendance guidelines.
- Answer the telephone in a friendly and helpful manner, incorporating the company name, self-identification, and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensure HIPAA compliance and use test translation tables.
- Complete all required training.
- Order necessary supplies.
- Perform other duties as required to meet customer requirements.
- Complete special projects as requested by a supervisor or manager.
Benefits
- Day 1 medical, supplemental health, dental, and vision coverage for full-time employees who work 30 or more hours.
- Well-being programs.
- Annual no-cost health assessment program, Blueprint for Wellness.
- healthyMINDS mental health program.
- Vacation and Health/Flex Time.
- Six holidays plus one MyDay off.
- FinFit financial coaching and services.
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
- Employee stock purchase plan.
- Life and disability insurance, with a buy-up option.
- Flexible Spending Accounts.
- Annual incentive plans.
- Matching gifts program.
- Education assistance through MyQuest for Education.
- Career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
