PSC Registration Representative

Quest Diagnostics•Parma, OH

2d•Onsite

About The Position

The PSC Registration Representative is responsible for front-office duties at a Patient Service Center in Parma, Ohio. The role includes customer service, patient registration, data entry, insurance billing and payments, resolving customer issues, following HIPAA regulations, and ordering office supplies. The stated schedule is Monday through Friday, 7:00 AM to 3:30 PM. The minimum pay is $17.75 per hour; offers depend on factors including skills, training, experience, education, certifications, market conditions, and organizational factors. Eligible candidates may receive annual performance bonus compensation.

Requirements

One year of customer service experience.
Keyboarding/data entry and PC experience.
High school diploma or equivalent.
Ability to communicate effectively in English.
Flexibility and availability based on staffing requirements, including weekends, holidays, and overtime.
Strong communication skills and the ability to speak clearly and effectively with customers and peer groups.
Good organizational, communication, and interpersonal skills.
Ability to handle multiple priorities in a high-volume setting.
Type at least 30 words per minute accurately.
PC skills and familiarity with MS Office applications.
Ability to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Ability to use a phone and PC extensively, stand or sit for prolonged periods, and perform fine dexterity tasks with steadiness.
Ability to lift up to 25 pounds and carry up to 15 pounds for several minutes at a time.
Ability to meet the position's physical demands, including talking, walking, balancing, bending or kneeling, pushing or pulling, and reaching or twisting.
Constant mental visual attention to detail.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet customers appropriately and treat them courteously.
Complete patient registration accurately and on time.
Perform data entry as needed.
Call clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Handle customer inquiries by telephone and in person.
Collect payments when applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols, and procedures, including procedure, safety, compliance, employee, and quality assurance manuals.
Assist with compiling monthly statistics and data.
Perform basic clerical duties, including filing, faxing, and preparing mail.
Demonstrate organizational commitment and Quest Diagnostics values.
Follow departmental and company policies and attendance guidelines.
Answer the telephone in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Use established protocols to report customer complaints.
Ensure HIPAA compliance and use test translation tables.
Complete all required training.
Order necessary supplies.
Perform other duties as required to meet customer requirements.
Complete special projects as requested by a supervisor or manager.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and health/flex time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.